Terms of service

OVERVIEW This website (https://neohairlotion.com.hk/en) is operated by Hair Expert. Throughout the site, the terms “we”, “us” and “our” refer to Hair Expert, the official agent and registered trademark holder of Neo Hair Lotion in Hong Kong (Trade Mark No. 305990806). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

SECTION 1 - HEALTH & MEDICAL DISCLAIMER The products and claims made about specific products on or through this Site have not been evaluated by the FDA or equivalent medical boards and are not approved to diagnose, treat, cure, or prevent disease.

  1. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.
  2. You should not use the information on this site for diagnosis or treatment of any health problem.
  3. Individual results will vary. Initial shedding may occur as part of the natural hair growth cycle and is not considered a product defect or health hazard.

SECTION 2 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 3 - INTELLECTUAL PROPERTY & COUNTERFEIT WARNING Hair Expert is the exclusive official authorized distributor and trademark holder for Neo Hair Lotion in Hong Kong. All content on this site, including text, graphics, logos, and images, is the property of Hair Expert. Purchasing our products for unauthorized resale or distributing counterfeit items under our trademark is strictly prohibited and will result in immediate legal action.

SECTION 4 - LIMITATION OF LIABILITY In no case shall Hair Expert, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 5 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

SECTION 6 - CONTACT INFORMATION
Questions about the Terms of Service or Refund Policy should be sent to us at:
Company: Hair Expert
Address: Unit 5, 4/F, Yee Kuk Industrial Centre, No. 555 Yee Kuk St., Cheung Sha Wan, Kowloon, Hong Kong
Phone: +852 2836 3943
WhatsApp: +852 9467 1437